Privacy Policy

Last updated: November 2025

This Privacy Policy explains how Quennell & Sons Pty Ltd (trading as Noosa Lawn & Landscape (“we”, “us”, or “our”)) collects, uses, stores, and protects your personal information when you visit our website www.noosalawnandlandscape.com.au or interact with our services.

We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.What personal information we collect

We may collect personal information from you when you:

Submit a quote or contact form

Book an appointment online

Communicate with us via email, phone, or in person

Use or browse our website

The types of information we collect may include:

Your name

Phone number

Email address

Property address when quoting

Any other details you choose to provide

2.How we collect your information

We collect your information directly from you through:

Our website forms and online booking system (powered by Wix)

Emails and messages sent to our business inbox

Quotes and invoices managed through Xero

We may also automatically collect limited information about your device and browsing activity through Google Analytics or similar tools to help us improve our website.

3.How we use your information

We use your personal information to:

Provide and manage our lawn, landscaping, and garden maintenance services

Communicate with you about quotes, bookings, and scheduling

Send invoices and process payments through our accounting systems

Follow up after services to ensure satisfaction

Send marketing or promotional updates, newsletters, and offers (you can opt out at any time) You can opt out of marketing communications at any time by emailing us at admin@noosalawnandlandscape.com.

4.How we store and protect your information

We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure.

Your data is stored securely through:

Password-protected email accounts

Our Wix website and booking system

Our Xero accounting platform

Only authorised team members (such as administrative staff and scheduling employees) have access to client information for business purposes.

5.Sharing your information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers (e.g., Wix, Xero, Google Analytics) only where necessary for website hosting, analytics, or bookkeeping — all of whom are bound by their own privacy and data protection standards.

6.Cookies and website tracking

Our website is hosted on Wix and may use cookies or similar technologies for basic website functionality and analytics. You can adjust your browser settings to refuse cookies if you prefer.

7.Accessing or correcting your information

You have the right to:

Request access to your personal information

Ask us to correct or delete information we hold about you

To make a request, please contact us at admin@noosalawnandlandscape.com and we’ll respond within a reasonable timeframe.

8.Changes to this policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our website with the revised “last updated” date.

9.Contact us

If you have any questions or concerns about how your personal information is handled, please contact us.

Quennell & Sons Pty Ltd trading as; Noosa Lawn & Landscape

ACN: 641 807 043

ABN: 33 641 807 043

Gloucester Road, Buderim, QLD 4556

Email: admin@noosalawnandlandscape.com

Website: www.noosalawnandlandscape.com.au